Shipping & Returns Policy

This document outlines the shipping and returns policy for Doselle Store. Our aim is to provide a clear and fair process for all our customers. Please note that this policy is a general template inspired by common e-commerce practices, including those of major retailers like Amazon, and should be reviewed and customized to fit the specific operations and legal requirements of Doselle Store.

1. Shipping Policy

1.1 Shipping Options & Delivery Times

  • Standard Shipping: Estimated delivery within 5-8 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days. Additional charges may apply.
  • Premium Shipping: (e.g., Same-Day/One-Day Delivery) May be available in select areas for an additional fee.
  • Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [X] business days of the date of your order.

1.2 Shipping Costs

  • Shipping costs are calculated based on the shipping option selected, package size, weight, and destination. You will see the exact shipping cost during checkout before finalizing your order.
  • Free Standard Shipping: May be available for orders exceeding a certain value (e.g., $25 or more) or for specific promotional items.

1.3 International Shipping

We currently offer international shipping to select countries. Costs and delivery times will vary significantly by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country, which are the responsibility of the recipient.

2. Returns Policy

2.1 Standard Return Window

Most items can be returned within 30 days of receipt of shipment. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2.2 Holiday Return Policy

For purchases made during the holiday season (e.g., between November 1st and December 31st), the return window may be extended until January 31st of the following year. Specific dates will be announced annually.

2.3 Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Health and personal care items (if opened or used)
  • Perishable goods (e.g., food, flowers)
  • Customized or personalized items

Please contact us if you have questions or concerns about your specific item.

2.4 Return Process

  1. To initiate a return, please visit the Amazon Returns Center or contact our customer service team.
  2. You will need your order number and the reason for the return.
  3. Follow the instructions to print a return shipping label.
  4. Package the item securely in its original packaging and send it back to us.

2.5 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically 5-10 business days).

2.6 Return Shipping Costs

If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. For returns due to a change of mind or other reasons not attributable to Doselle Store, the customer may be responsible for return shipping costs, which may be deducted from your refund.

Disclaimer: This policy is a template and should be reviewed and customized by Doselle Store to ensure compliance with all applicable laws and regulations, and to accurately reflect the store's specific operational procedures. The information provided here is for general guidance only and does not constitute legal advice.